You’ll be able to return it for free via Collect+, which operates over 5000 outlets across. The kit was collected and I received email confirmation of the collection. | Read 1,721-1,740 Reviews out of 71,552Excludes Essential broadband customers from 10 November 2022. Intelligent WiFi technology is what makes our Hub 3, 4 and 5 so fast and reliable. on 28-11-2022 15:15. Excludes broadband faults and broadband network outages. Switched. This feels like a mass-send e-mail campaign / request. If this means your account is left in credit we will send you a cheque for the amount you are owed, which you need to put into your bank or building society within 6. I. 3. We would like to return it but we didn't a return box and now we are unsure what to do with it. I'm sorry to hear there is some confusion with your return kit. Up to 3 WiFi Pods if needed. This promotion means you won’t pay the usual setup fee of £35. We would like to show you a description here but the site won’t allow us. correctly to the Virgin Media wall socket, please follow these instructions to get set up. Check the top-right corner of our forum and you. Stay safe online. Reply. Solved: My VM account ended on 31st March. Manage Your Account. If there is any extra credit left in your account, you will get the refund through check via post in a few weeks. None of the links (book a date, contact us) work in the email. . I am now. Our fibre-powered, fastest-ever TV experience, now with super-clever Voice Search and Control and personal Profiles. Hi, I have had an email confirming my kit will be picked up on 8th December but before this has happened I have received a bill for £65 for non-return of kit! Today I have put the kit into the return packaging and taken it to a pick-up point. Or stream, control and manage. A relative of ours recently passed away, they had virgin and were sent a new Hub 4 a while ago. Yea, that's what I figured, I did however eventually find a sheet saying 'Please recycle you old kit' so based on that and the fact that there was no returns label of any kind, I'm assuming its to be recycled. You can get in touch with the team on 0800 952 2302. Home Phone. The Stream remote. Hi Kath, Thank you for your reply. These include: Super Hub 2ACI have a very old TV box. If you don't pay that bill then it's just like any other bill from any other company. Add Sky Cinema and Sky Entertainment Ultra HD package for £6 a month – just make sure you have a 4K TV and a Virgin TV 360 or V6 box. All you need to do is pick the category that best suits the broadband problems you're having and then follow the easy step-by-step instructions on the page. Virgin Media Equipment Return Box Assemble New in May 2022From £ 38 a month. When I cancelled my contract I arranged for the kit to be collected from my home on 12/1/23. Given all the UK calls are recorded it will be verified that she told me to Bin it. In your Stream kit you’ll find everything you need to get the Stream box up and running. Options. Doesn’t include Upload speed add-on; (2) Our moneyback WiFi coverage guarantee with. 0 Kudos Reply. When can - 5311065 - 2. If you don’t have a Collect+ letter we don’t need this kit back so please recycle. Watch in more rooms with 4K-ready Virgin TV 360 Mini boxes. Your experience matters. Up to 3 WiFi Pods if needed. You can find loads of helpful information on the Virgin Media support site. I am now located in Scotland and I asked for the return kit to be sent to a different address way before the discontinuation of my service. My Virgin Media App. Stream from Virgin Media. They will be charged for not returning any rented equipment that VM want back. Yet another return Envelope from |VM Since moving over to Stream,360+MiniBox safeley returned. It's an outstanding balance and will just go through the collections process. It still hasn’t arrived! Having wasted another 1 hour 30 minutes on hold this afternoon after receiving another email threatening charging me for kit that I am very happy to send back - I am well and truly fed up with virgin mediaI used to live in London and since I had to move home I chose to discontinue my broadband. 34 and that this would be taken by direct debit. So I can help, I will send you an invite into a private,. . phil55. Virgin Media. We would like to show you a description here but the site won’t allow us. Can any one help please ive been waiting for over a year for Virginmedia to send me a package so i can return the box ive found out last december they had been billing me for this a service i had not used in that time I got in contact with them in decemebr and ask for the account to be closed laughted at down. Posted in Managing Your Account - Cable. . If you have any further queries or questions, please let us know. £8p/m extra or included with Gig1 or Volt. Here you’ll find all the help you need for Virgin Media related problems and issues. Then enter your email address, and click on email me my new label and follow the instructions. Options. . Today I have received an email and a text message regarding the return of my equipment and that. 2. Account - Cable. When can I - 5311065. And we know our customers, like you, are too. So just wanted this on record. Sort the first V6 box yourself > Let the 2nd V6 box upgrade itself > Install any Virgin TV 360 Mini box. We would like to show you a description here but the site won’t allow us. . 3 hours ago. The new fibre phone line is designed to work with the same phones as the old copper line. Nobody welcomes a price increase, and we get that. . Options. 0 Kudos. on 25-11-2022 12:11. My Virgin Media app: Requires compatible Android 7. If you have recently joined us and have non-Virgin Media equipment* from a previous provider or older Virgin Media equipment and wish to send it to us for recycling. Alessandro Volta In response to MattL3. It appears that returning kit is. The average coupon discount for new and returning Virgin Media customers is normally between 10% and 50% off, but some codes provide flat-rate savings instead. So VM gave me another call today, seems like another person from retentions. The returns charge only applies to in home, portable kit such as a TV box, a hub, or VM pods or boosters. @00johnjohn00 wrote:. 3. The webpage should be updated shortly with the list of equipment that currently needs returning which is -. But as the government advice is to stay home, we don’t want to ask customers to venture outside to post kit back to us. Manage Your Account. we cancel our virgin media account after 18 months as we did not have good broadband speeds. That has been confirmed and was going to arrive in 3 working days. But the email telling me to return them or else be charged, says the Value I might be charged is £zero for both items. Virgin Media kept sending me false bills and ruined my credit report! in Managing Your Account - Cable 2 weeks ago; Confused about recent bill in Managing Your Account - Cable 3 weeks ago; Multiple emails asking me to return kit despite my contacting to say I am not leaving virgin in Managing Your Account - Cable 4 weeks agoNormally, we ask you to return your kit. Tuning in. After a week kit wasn't delivered and I contacted again the live chat asking for explanations and I've been told that no kit has been requested at my. Account - Mobile. jpeg1. What happens with this please? I'm intending to. Further exclusions & legal stuff apply. Solved: My VM account ended on 31st March. My address is very simple to find so it is not a case of getting sent into the wrong post box either. . If a customer does not return their equipment within 14 days of their contract end date, they will be subject to a non-return fee. If the equipment is not returned within 15 days our collections team will be in touch to arrange an appointment to collected. So why should I not recyle them instead ??? (not a serious question, but I am interes. Having left virgin media in February I have tried multiple times to get returns packaging sent for the router. I gave the guy everything including leads and he said he only needs the box and the remote. We would like to show you a description here but the site won’t allow us. Back a step. services. QuickStart, set up and connections. My V6 box has been replaced by a 360 and 2 days later I. When you switch, you’ll be provided with an adapter, which you can use to plug your phone into the Hub – that’s all there is to it. Phone. VIRGIN MEDIA customers need to be aware of a dangerous new scam designed to trick those already impacted by the ongoing fibre broadband and phone outage across parts of the UK by trying to scam. Networking and WiFi. The return kits are scanned into VM systems in bulk so it may take a while for your account to be updated to indicate the equipment has been returned, and in the meantime you will. Virgin have now made 2 appointments to collect a return kit and failed to turn up on both occasions, not great when you've stayed in all - 5389865. An HDMI cable that you’ll plug one end of into the Stream box and the other end into your HDTV. In your shoes I'd raise a written (postal) complaint, demanding the company refund the charge, that VM collect the equipment on a day of your choosing giving them two working weeks notice - failing which you will dispose of the equipment, and that VM pay compensation of say £60 for the repeated failure to collect the equipment and wrongfully. Finally, VM came out clean and said our numerous reconnection requests cannot be processed even tho the disconnection was your fault. When can I expect it to arrive? I asked VM twice but was not told when to expect this return kit. This promotion means you won’t pay the usual setup fee of £35. Unless I'm missing something in order to do a collect plus returns I'd need a pre-paid label/returns pack to return the unit? --- Step 3 - Label the box – a letter came with the QuickStart kit: peel the sticker off (or create a new pre-paid label and slap it over the original address label on the bo. QuickStart, set up and connections. 1 x router, 2 x vm tv boxes, plus of course associated power leads remotes etc. If you need any help, please don't hesitate to let us know. We would like to show you a description here but the site won’t allow us. Tuning in. Browse Virgin Media Virgin Media Community. byrnesv. 3. . Account - Cable. Plug the cables into the Hub. And finally, if you’re moving home, you need to close an account due to bereavement or critical illness or you’re worried about the cost of living - check our pages for more help, you do have other options rather than cancelling. To return your equipment, simply click the link and follow the instructions. hello007007 Posts: 149 Forumite. Account - Cable. Virgin Media; My Virgin Media; Shop;. Could you give le and orientation?. In the event you change service or close your account, it's important that you return any equipment to us. Return Valérie for free with Canada Post. virgin media equipment return anything extra to receive one. Simply call 150 from a Virgin Media phone or 0345 454 1111* from any other phone. Check your service status and turn on text notifications for issue updates, and run tests on your Virgin Media kit to make sure everything’s performing as it should. co. Reset back to router modeInstall Hub 5 and Enable Modem ModeVirgin Fibre Areas only. At least 30Mbps download speeds in every room or £100 one-off credit. Been given my leaving date as 17th March. and Virgin Media really have no CLUE what they telling people. Was told hub 3 was old and wasn’t capable for the new gig, all was fine and was told to recycle my old hub at my local recycling centre, in which I did ( I have a email with the date and time on when I went to recycle it,. I guess the first lady I talked to misinterpreted it. Huzzah! To those who thought it might be a scam I was worried too, but the collection has been logged on my virgin media account and a receipt emailed from a legitimate virgin email address so it all looks legit. Options. Tip Set up all of your kit within 12. If you do return the equipment to us within 80 days of your services being ended, you will be refunded via a bill credit on your next available bill. Stream from Virgin Media. I cancelled Virgin and was told in WhatsApp and on My Virgin Media that my last bill was £4. We would like to show you a description here but the site won’t allow us. When the engineers came to do an upgrade install for the new account (VM hub 5 volt package) they said they would take the old equipment(VM hub 4. We would like to show you a description here but the site won’t allow us. I have not received the return kit I was promised in order to return VM equipment. Sell them. If you're looking to amend your residential package, you will need to get in touch with our team directly by calling us on 150/ 03454541111 or texting us on 07533051809, as we're unable to process package changes on this platform. A large Virgin box has been attached to the outside wall my house without my permission. but it doesn't work - 5285247. . 3 weeks ago. however, I have a splitter with 4 connection. I handed the new Hub 4 to the pickup shop (Collect+ Point) on the 29th of December, using the return label provided in the return kit. The webpage usually list which items need returning, however it doesn't at present. We would like to show you a description here but the site won’t allow us. We would like to show you a description here but the site won’t allow us. Y’all are right to be suspicious though!Scroll down and click on create new label. You’ll just need to speak with an advisor so they can get everything set up on the account ready for the new SIM. Hi, last month I upgraded to hub 5 from a hub 3 because of getting gig1 Wi-Fi. That would be. 2 will be able to show programmes in 4K Ultra HD format from the Virgin TV V6 box. They have emailed to see someone is in the area and to book a collection date. Networking and WiFi. You’ll then be able to use your same old phone to make. The lady on the phone said that I would not need to return the hub 4, I could keep it and return both routers if I decided to cancel VM. Hi If you are going to be home for a few days then you could return the equipment by taking it to your local Collect + instead of - 4958467 - 2. in the box it gives you a returns label to post the old kit back. Non-Virgin Media equipment? You can recycle your old Non-Virgin Media electrical equipment by visiting If we don't get the requested kit back, then we may charge to replace it. You can of course order your own here if you can return it to. We recently sent you a new piece of equipment to replace the equipment you currently had and now you have this connected to our network we need you to return the old equipment back to us. On our wavelength In. Networking and WiFi. Let us know how you get along. We would like to show you a description here but the site won’t allow us. Would it be possible to send a returns pack out to them? They don't remember their account number so can't use the online formYou can dial 150 from your virgin media home phone or dial 0345 454 1111 from any other phone. I was many months ago offered WiFi Pod to counter Bathroom blackspot whilst watching VM Go. SpeedWe would like to show you a description here but the site won’t allow us. Your experience matters. 2022If you'd like to buy a Virgin Media product like broadband or TV you can contact a dedicated Virgin Media team on 0330 165 6723. . Virgin TV V6 Box, Virgin TV 360 Box, Virgin TV Stream Box, Hub 4, Hub 5, Powerline Wi-Fi, Powerline Ethernet, Wi-Fi Booster, Wi-Fi Pod, and. We would like to show you a description here but the site won’t allow us. That’s why we’re currently getting in touch with our broadband, TV and home phone customers, by letter or email, to explain why our prices are increasing. See where this Helpful Answer was posted. . My Virgin Media App. Virgin Mobile. Posted in QuickStart, set up and connections. 2) Stupid - VM will charge accounts for unreturned kit, so you won't make any money from it. Push the white cable (from the old Hub) into the back of the new Hub. 12K; 225; 463; Natalie_L. I did ask for a return slip from VM over 6 months ago when I told them I no longer use the digi box, and was promised a pre paid returns label and a drop off point to arrange a return, but nothing to date. Although this question has appeared before the answers vary and I need definitive advice. Virgin TV V6 Box, Virgin TV 360 Box, Virgin TV Stream Box, Hub 4, Hub 5, Powerline Wi-Fi, Powerline Ethernet, Wi-Fi Booster, Wi-Fi Pod, and. Only kit that supports HDCP 2. It's at least 7 years old! We would love. Home Phone. You can, if you prefer, print your. kit not collected . Re: My return Kit has not arrived If you have your own boxes, you can print your own returns label from the link provided above which can be used to return the equipment. We would like to show you a description here but the site won’t allow us. c. Existing Virgin Media customers will have to pay a fee in order. 2 July 2015 at 2:05PM in Phones & TV. Virgin Media charge a non return fee if customers fail to return their equipment at the end of their contract. I've just received the same mail too! A couple of months ago Virgin Media upgraded my broadband but needed to provide a newer hub as I was using a (really) old white Hub3 which apparently couldn't handle 1GB speeds. couldn't see where best to post this. SpeedVirgin media sent me a cheque when I didn’t return the router back. Hi, We actually left Virgin Media in March this year but still have the TiVo box and router. I second this . If you can set up using a Self-Install pack, but choose to use an engineer for the installation, you’ll still be charged £30 for this service. Don't expect any meaningful reply from Virgin Media, just the usual "sorry to hear that you are. Simply dial 789 from a Virgin Mobile handset, or 0345 6000 789 from any other line. However, despite my attempt to request for the return kit to be deli. You can contact us to discuss your O2 mobile products and services. I've been asked to return my previous Stream box after cancelling then reactivating the service. Please DM me and deal with this properly. thanks. Browse Virgin Media Virgin Media Community. Non-Virgin Media equipment? You can recycle your old Non-Virgin Media electrical equipment by visitingReturn kit packaging not sent. Hi Virgin I am returning equipment and I have to put the silver cap. Virgin Media Verified account. Within that letter or email, we’ll also include information about any other changes we’re. My Virgin Media App. It has been very poorly attached and has caused damage. . No, you can keep using the same phone you’ve always used. I'm a moderator/staff could pick this up and follow up, that would be great. We would like to show you a description here but the site won’t allow us. for the parcel you sent back? This is your proof that you sent it. The unaffiliated community for Virgin Media subscribers to discuss broadband, TV, phone and mobile…Virgin Media Quickstart set up. I had previously informed a virgin staff member about this via webchat but I still keep. Often, turning the power off and on at the wall socket, the broadband Hub or TV box and checking that all the wires are plugged in securely, can get you back up and running. That is 56 minutes notice of a possible pick up. From other posts it seems that VM has finally recognised the legal requipment to collect all their electronic equipment and not just the items they might re-use. The fee is dependent on the equipment that needs to be returned and can range from £50–£250. Networking and WiFi. Help with a refund for a bereaved account. . In which terminal I have to put the silver cap. I didn't return my equipment successfully yet, but I find a very useful link: - 5127590Pre-paid returns packaging can take up to 10 working days to arrive, but you can print your own returns labelling here and drop off at your nearest collect plus point. Remember. 3 weeks ago. The tracking on Yodel says its still en-route. Sorry to hear that you're leaving us and are unsure on what to do with your equipment. Unfortunately, when I opened the box, and there was a hub 4 instead of 5. The Stream remote. @Hannahman wrote:. QuickStart, set up and connections. We have also have a virgin media broadband and tv package and we have a hub 3. I have had some months ago left VM and asked for the kit to return my broadband equipment. Dial 789 from your Virgin Media SIM or 0345 6000 789 from any other phone (standard charges apply) A return or exchange will be sorted for you in no time at all. Now all a sudden at 03. Kind regards, Ilyas. Excludes broadband faults and broadband network outages. 1. on 23-12-2021 17:18 sorry if in wrong place. . You’ll find some simple step-by-step instructions telling you how to set up each of your services. |. SpeedWe would like to show you a description here but the site won’t allow us. Virgin Media services are only available in eligible Virgin Media network areas. Either Virgin should make their returns requirements MUCH clearer or accept that old equipment may not be returned to them. If you have trouble, do a DSAR request of the recording (held up to 6 months). My Virgin Media app: Requires compatible Android 7. If you are worried how to pack your virgin media equipment before returning just watch it and give me thumb up. Hi thanks for your reply - you're very welcome! Any issues, please reach out once again. What you get in your QuickStart pack depends on what Virgin Media services you ordered. Your email doesn't let me reply Now December and you sent this: Please return Virgin Media’s kit to avoid a £40 charge It was returned and you confirmed it by email Broadband Router Arris Hub 3 E4574057BBA4 £40You can post your old kit back to Virgin and it will reuse and recycle it. Alternatively, visit virg. Changes to Virgin Media prices 2023. they can only follow a scripts. Virgin Mobile. Available with M50 broadband or faster. If you don't return it they have a right to charge you for it. All VM Shops in London have been closed (I wrongly thought i coul. Virgin Phone Switchover. You'll be able to return it for free via Collect+, which operates over 5000 outlets across the UK, so you're never far from a drop off point. Stream is available for a £35 activation fee with Virgin Media’s ultrafast broadband. They told me I needed to return the equipment or I would have to pay a fine. . 02. Go to solution. Security matters. . Sim Application option missing (SIM Toolkit) - Virgin Media Community - 5246628. Virgin Media charge a non return fee if customers fail to return their equipment at the end of their contract. I'm sure they would have charged me if I was out when they arrived. They said it should be 30 days to return so basically I have the entire month of Feb. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 2 on WiFi) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's. That’s why we have a dedicated team to help you with this and answer any other questions you might have. Then today i get an email asking to return it, well thats a bit hard now. Where it says customer reference number either enter your Virgin Media account number, or the MAC address of the equipment being returned. Yet VM are now expecting Pod to be returned? thanksHello I have left Virgin Media and have been ask to return the Hub 3 which I have and will return but I have also been asked to return a - 5421522. That’s because while you're with us, you rent your kit, rather than own it. I mean, it's not as if he already has a perception of VM as a company riddled with incompetence and disregard for cu. There was no label in the box but searches revealed that I could recycle via. Nobody welcomes a price increase, and we get that. If we don’t get the requested kit back, then we may charge to replace it. Now, the kit arrived but I have no subscription. They can also use your home’s electrical wiring to transmit the signal, like our Powerline Boosters. Also you might struggle TV wise. None of the dates for collection were acceptable. Told the disconnections person this and that I wouldn't get their kit return stuff, asked if I could have it early or to a different address, no. We would like to show you a description here but the site won’t allow us. Upgraded Virgin TV Go app – offers a boosted on the go experience that allows customers to pause a programme on one set top box and carry on watching it on their tablet in another room or on the move. Manage Your Account. I have not received the return kit I was promised in order to return VM equipment. However if you don't want to follow the official VM procedures then go to this page away the old kit when they come round to do the upgrade. Have been told that some customers have been charged when not returning equipment, however included with the TV360 box have a leaflet stating please recycle your old kit. Fibre to the home - not actually me, btw. If we decide to do this, we'll let you know. sorry if in wrong place. We would like to show you a description here but the site won’t allow us. If you don’t have a Collect+ letter we don’t need this kit back so please recycle. SpeedWe would like to show you a description here but the site won’t allow us. We would like to show you a description here but the site won’t allow us. Thank you both for your input and trying to help. Access Amazon Prime and Netflix (when you subscribe) and more when you play them on our Virgin TV 360 boxes. My timeline is as follows: Applied to cancel Virgin Media contract because I was moving home: 19. However I received an email on 13/1/23 saying that I had a new bill of £40 for unreturned kit. SpeedReturning your Virgin Media kit VirginMedia. That’s why we’re currently getting in touch with our broadband, TV and home phone customers, by letter or email, to explain why our prices are increasing. Having left virgin media in February I have tried multiple times to get returns packaging sent for the router. Virgin have now made 2 appointments to collect a return kit and failed to turn up on both occasions, not great when you've stayed in all day waiting! Unacceptable yet again! At present it is more convenient to arrange a collection so very disappointed promises are broken.